Cancellation Requests

We offer a generous 30-day money-back guarantee for customers who have purchased any membership level of the “Embroidery Business Academy” or any program of “The Embroidery Training Resource Center.”

Customers wishing to refund their purchase must email our support team via within 29 days of their purchase date. Refund requests through any other means cannot be acted upon until an email is sent to our support team.

You can cancel your Embroidery Business Academy subscription at any time from any future billing. Any cancellation request or refund request must come in through an email to our support desk at 7 days before your next rebill is due. In addition to this, any cancellation requests received after payment has been taken cannot be refunded.

If you have purchased a block of time for the Embroidery Software Training or Consulting, there is no cancellation policy.